EidaraHealthBooked revenue and collected revenue are different numbers — the gap between them, tracked daily instead of at month-end, is where most clinics quietly lose money.
What is collection rate, and why does it differ from booked revenue?
Collection rate is the share of booked revenue a clinic actually receives — and it's almost always lower than the schedule suggests.
Booked revenue looks fine on paper: appointments are full, packages are sold. But partial payments, delayed package renewals, and informal 'we'll settle up later' arrangements all shrink the amount actually collected.
Why does checking collection rate monthly hide the problem?
Checking at month-end means a quarter's worth of small gaps has already compounded before anyone notices.
Tracking collection rate daily turns that same leakage into something you can catch and correct within a week, while the underlying cause (a specific package, a specific front-desk habit) is still fresh.
What causes the gap between booked and collected revenue?
The three most common causes are partial payments accepted without follow-up, multi-session packages that are never fully paid off, and verbal payment promises that are never converted to invoices.
Each of these is individually small, which is exactly why they go unnoticed until they add up across a month or a branch.
FAQ
No — booked revenue reflects what's scheduled or sold, while collected revenue reflects what's actually been paid. The gap between them is collection rate.