Terms of Service

1. Who we are

Eidara is operated by Eidara HealthCare Private Limited ("Eidara", "we", "us"), a company incorporated in India and based in Pune. These Terms of Service ("Terms") govern your access to and use of the Eidara application, website, and related services (together, the "Service").

By creating an account, signing an order form, or otherwise using the Service, you ("you", the "Customer") agree to these Terms. If you are agreeing on behalf of a clinic or organisation, you confirm you have the authority to bind that organisation.

2. What the Service does

Eidara helps clinics understand their revenue — surfacing collection rates, no-show costs, practitioner utilisation, and multi-branch reporting from data the clinic already holds. The Service is an analytics and operations tool. It is not medical advice, accounting advice, or a system of record for clinical care, and it must not be relied on as any of those.

3. Accounts and eligibility

You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. You must be able to form a legally binding contract to use the Service, and you must use it only for lawful purposes in connection with operating a clinic.

You are responsible for the accounts of your staff and for ensuring anyone you invite to your workspace uses the Service in line with these Terms.

4. Acceptable use

You agree not to:

• Access the Service to build a competing product or to copy its features or design.
• Attempt to breach, probe, or circumvent the Service's security, rate limits, or access controls.
• Upload malware, or use the Service to store or transmit unlawful, infringing, or harmful content.
• Resell, sublicense, or provide the Service to a third party except as expressly permitted in writing.

5. Your data

As between you and Eidara, you own the clinic and patient data you put into the Service ("Customer Data"). You grant us the limited right to process Customer Data only to provide and improve the Service for you, as described in our Privacy Policy.

Where Customer Data includes personal data of your patients, you act as the data controller (or the equivalent role under applicable law) and Eidara acts as your processor, handling that data on your documented instructions. We do not sell patient data, and we do not use it to train models for other customers.

6. Fees and billing

Paid plans are billed according to the plan and pricing agreed at sign-up or in an order form. Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for. Fees already paid are non-refundable except where required by law or expressly agreed in writing.

7. Availability and support

We work to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, release updates, or modify features over time. Where a formal service-level commitment applies, it will be set out in a separate written agreement.

8. Confidentiality

Each party may receive confidential information from the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only to perform its obligations under these Terms.

9. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Eidara's outputs are informational; decisions you make using them remain your responsibility.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential losses, or for lost profits or revenue. Eidara's total aggregate liability arising out of or relating to the Service is limited to the fees you paid for the Service in the twelve months preceding the event giving rise to the claim.

11. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or on reasonable notice for a paid plan at the end of its billing period. On termination, you may request an export of your Customer Data within a reasonable window, after which we may delete it in line with our retention practices.

12. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of India, and the courts at Pune, Maharashtra have exclusive jurisdiction over any dispute arising from them, without prejudice to any mandatory rights you have under the law of your own country.

14. Contact

Questions about these Terms can be sent to us via the contact page. We read every message and respond directly.